What to look for in an air source heat pump installer

Begin by checking if your prospective ASHP installer has the necessary accreditations. In the UK, the Microgeneration Certification Scheme (MCS) provides the benchmark of quality and compliance with industry standards for heat pumps.

Alongside best practices, an MCS-certified installer is often a prerequisite for government-backed financial incentives for renewable energy installations. In passing these impressive measures, you can ensure your ASHP installer is officially accredited and government-backed.

The complex nature of ASHP installation demands expertise. Inquiring into the number of years your installer has been working with ASHP systems will highlight their competence and ability. You can find a provider who can demonstrate a wealth of successful installations with case studies or a portfolio of work.

Sometimes, customer feedback is where the buck stops when making purchases. Former clients can provide insights into your prospective installer’s service standards alongside other details like work ethic, punctuality, and post-installation services.

A reputable installer should not hide away from reviews, making them readily available online to reflect their commitment to customer satisfaction.

Now you feel ready to invest, note that a professional installer should perform a thorough home survey. An assessment is crucial to determine the ideal ASHP model for your property by ensuring it meets your heating needs and gets installed in the optimum location.

The cost of your heating pump may not include admin fees, further heat pump suppliers and labour costs. We suggest you obtain a fixed, detailed and transparent quote that guarantees the service you receive is paid for properly, with no surprise fees.

Ask your installer to break down the costs, including the system price, installation labour, and any additional work required. Clarity upfront can save you from unexpected expenses down the line.

The efficiency and longevity of your ASHP system hinge on the quality of the equipment used. From the pumps they supply to their energy efficiency ratings and manufacturer warranties, you should discuss the various components, materials and MCS accreditations with your ASHP installer.

Just because the installation is complete doesn’t mean your ASHP journey is over. A worthwhile installer will provide comprehensive aftercare services and schedule maintenance checks.

This convenience includes connecting you with an understanding support team to ensure your system operates at peak efficiency all year round.

With ASHP regulations constantly evolving, your installer should know the latest requirements and other corresponding specifications, such as building regulations, planning permissions, and environmental considerations. All these factors can prove integral and may impact your installation.

Your installer’s environmental policies should align with the eco-friendly nature of ASHPs. Beyond their practicality and performance, another benefit for ASHPs is their sustainability benefits, rated for zero-carbon emissions.  

You can align companies that practice sustainability in their operations and recommend environmentally responsible systems with the green ethos associated with ASHP systems.

Lastly, consider a local installer. Not only should local ASHP installers have a better understanding of the regional climate, which can affect your ASHP’s performance, but they can also provide quicker aftercare services and less travel to reduce environmental impacts.