Quality Policy

Heat From Air is a Mechanical Services contractor specialising in the installation of renewable energy heating installations, in particular Air Source Heat Pumps.

The company operates primarily in the Domestic sector.

The service provided by the company must meet all the requirements defined and/or specified by the customer, or his appointed agents, and those Statutory and/or Industry standards that may also be applicable. These will relate to function, safety, timing, cost and other factors as appropriate.

It is the company’s continuing objective to provide a high quality, professional, and efficient service, to ensure Client’s requirements are met to their satisfaction.  This achievement will result in securing efficiency, engender a strong Client focus, and enhance long-term sustainability and profitability within the company.

The management team will show leadership, commitment, and responsibility for establishing, implementing, integrating, and maintaining the Quality System.

Mike Dewey, Managing Director of Heat From Air Limited, is ultimately responsible for the implementation of Company Quality and Operational Procedures.

Ian Brain, Compliance/Health & Safety Manager, is responsible for all matters appertaining to the Quality and Operational Procedures and Processes.

Sam Dewey, Sales and Marketing Manager is responsible for the company’s commercial operations.

Clare Mann, Office Manager, is responsible for ensuring that Operational and Administrative functions are carried out in accordance with Company Quality and Operational Procedures.

Sean Hannon, General Manager, is responsible for ensuring that the mobile maintenance and engineering Operations are carried out in accordance with Company Quality and Operational Procedures.

The Quality System is defined by documented Process & Procedures to assist staff and agents in carrying out their work, in a planned, consistent, and economical manner.  These procedures are intended to foster the exercise of professional engineering judgement, and creative problem solving, and must be read in conjunction with this policy.

As part of this policy our systems will comply with Statutory Legislation, Approved Codes of Practice, British Standards, FGas Registers, and any other applicable regulations or Codes of Practice.

All Directors, staff and agents are required to carry out their duties in accordance with the company’s written procedures.

The company is committed to continual compliance with, and improvement in its service delivery. To achieve this, the company will set and monitor objectives and targets, at relevant levels throughout its operations.

Formal performance review meetings will be held at 6 monthly intervals. Performance will be reviewed against KPI’s, and any corrective actions identified will be rectified within a specified time period.

Through direction and support each employee will have a full understanding of the Quality System importance and function, their responsibilities to contribute to its effectiveness, and its direct relevance to the company’s success.

It is incumbent on all employees to comply with the objectives of this policy, and to follow the written Processes & Procedures. All employees are individually responsible for the quality and compliance to the required standards of their work, and they will be provided with the necessary training to do so.

Overarching all contents of the Quality Policy and written Company Procedures, is the mandatory requirement to carry out the Company’s operations and procedures in a safe manner.

This policy and the Quality System will be monitored, measured, reviewed and enhanced on a regular basis /or when required by business needs and requirements.

Policy Reviewed:  19 September 2023

Reviewed By:  Mike Dewey, Managing Director

Signed: